Position: Airport Ground Staff – Ticketing & Check-in Company Overview: Airstriprealtech is a leading airport management company located in Bhubaneswar, Odisha, India. We provide a wide range of services to ensure smooth and efficient operations at the airport, including ground handling, ticketing, and check-in services. Our team is dedicated to providing excellent customer service and ensuring a positive travel experience for all passengers. Job Summary: We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Ground Staff – Ticketing & Check-in. In this role, you will be responsible for providing efficient and friendly service to passengers at the airport, including ticketing, check-in, and boarding procedures. Key Responsibilities:
- Greet and assist passengers at the check-in counter, ensuring a smooth check-in process.
- Issue tickets, process payments, and handle any ticketing inquiries or issues.
- Check-in passengers and their baggage, ensuring all necessary documents and identification are in order.
- Provide information to passengers regarding flight schedules, delays, and gate changes.
- Assist passengers with boarding procedures and ensure all safety protocols are followed.
- Handle any customer complaints or concerns in a professional and timely manner.
- Collaborate with other airport staff to ensure efficient and seamless operations.
- Maintain a clean and organized work area. Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a similar role is preferred.
- Knowledge of airline ticketing and check-in procedures is an asset.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be able to work flexible schedules, including weekends and holidays.
- Must be able to pass a background check and obtain necessary airport security clearance. Working Conditions:
- This is a full-time position, with a minimum of 40 hours per week.
- Shifts may vary and can include early mornings, evenings, weekends, and holidays.
- Work is primarily indoors, but may involve some outdoor duties.
- Must be able to stand for extended periods and lift up to 50 pounds. If you are a self-motivated individual with a passion for customer service and a desire to work in the exciting and fast-paced airport industry, we encourage you to apply for this position. Airstriprealtech offers a competitive salary and benefits package, as well as opportunities for career growth and development. Join our team and be a part of making travel a smooth and enjoyable experience for all passengers.
