Job Title:Travel Sales Executive UK & USA Market (Overnight Shift)
Company:Technomine Group of Companies
Location: Initially Ahmedabad Gujarat for 6-7 Months for training purpose, after that it is Gurugram Location.
Shift:Overnight (UK & USA Market Support)
Experience Required:Minimum 2+ Years
GDS Required:Amadeus, Sabre, Galileo
Salary : - No Bar for the right candidate
!! Welcoming candidates from all over INDIA !!
Food and Accommodation Facility is available
Job Summary:
Technomine Group of Companies is looking for an experienced and detail-oriented Travel Consultant to join our team supporting the UK/USA Market during overnight shifts. The ideal candidate must have a solid background in handling end-to-end travel operations using GDS platforms like Amadeus, Sabre, and Galileo, along with strong problem-solving skills and experience dealing with Ticketing.
Key Responsibilities:
- Manage flight and hotel reservations, cancellations, schedule changes, refunds, and reissues using Amadeus, Sabre, and Galileo.
- Handle PNR creation and updates, including SSR requests and special service handling.
- Process ticket voids, reissues, and refunds, including securing lower fare bookings when possible.
- Support global corporate clients with travel bookings and modifications.
- Follow up on refund cases and ensure timely resolution.
- Manage and respond to escalation mailbox inquiries in a professional and timely manner.
- Provide training and refresher sessions to colleagues to ensure team knowledge and performance.
- Maintain accurate records of all client interactions and ticketing activities.
- Expert in handling airline campaign calls & online queries (PPC/Meta)
- Handling queries from US, Canadian clients over phone & emails related to flights, hotel bookings
- Expertise in handling Meta and destination oriented clients
- Travel insurance & car transfers/rentals
Requirements:
- 2+ years of experience in international travel operations, specifically for the UK/USA market.
- Proficiency in Amadeus, Sabre, and Galileo GDS platforms.
- Experience handling corporate clients in a travel services environment.
- Strong understanding of fare rules, ticketing, reissues, and refunds.
- Excellent communication and email handling skills.
- Ability to work overnight shifts and manage UK market time zone requirements.
- Team player with a focus on training and knowledge sharing.
Nice to Have:
- Familiarity with fare audits and quality control processes.
- Experience in customer escalations and issue resolution.
Why Join Us
- Be a part of a growing global travel support team.
- Work with prestigious corporate clients.
- Opportunities for growth, learning, and internal training initiatives.
- Competitive compensation and a supportive work environment.
