Airbnb Associate - India Remote

We are looking for a detail-oriented Virtual Assistant to manage guest communication and bookings for our short-term rental properties while ensuring a high-quality guest experience.

Key Responsibilities:

Guest Communication:
Interact with guests before, during, and after their stay via email, messaging platforms, and phone calls. Address inquiries, provide information, and resolve any issues promptly.

Booking Management:
Handle bookings, cancellations, and modifications using our property management software. Ensure all reservations are accurately recorded and updated.

Property Coordination:
Assist in coordinating check-ins and check-outs, ensuring that properties are ready for guests. Communicate with cleaning and maintenance teams as needed.

Reviews and Feedback:
Monitor guest reviews and feedback on various platforms. Respond to reviews professionally, addressing any concerns and thanking guests for positive comments.

Reporting:
Maintain accurate records of guest interactions, bookings, and issues. Provide regular reports to management on guest satisfaction and property performance.

Guest Experience Management:

Maintain a high standard of guest experience by ensuring timely communication, prompt issue resolution, and professional interactions with guests.

Requirements

Language Proficiency:
Excellent command of English (spoken and written) is mandatory. Additional languages are a plus.

Experience:
2-3 years of prior experience in Airbnb, hospitality, or property management is required.

Technical Skills:
Proficiency in using communication tools (e.g., email, chat applications) and property management software. Proficient with computers and property management software. Familiarity with platforms like Airbnb, VRBO, and Booking.com is a plus.

Organizational Skills:
Strong organizational abilities with attention to detail. Ability to manage multiple tasks and prioritize effectively.

Problem-Solving Skills:
Proactive approach to resolving issues and providing solutions to enhance guest experience. Ability to handle difficult situations calmly and efficiently.

Availability:
Must be available to work 8 hours a day, 5 days a week, with flexibility to accommodate guest needs during peak times.

Commitment:
We are looking for candidates who are interested in building a long-term career in the industry and growing with the company.

Benefits

• Full-Time Remote Position

• Bi-Weekly Payroll Process

• Opportunity to work in a dynamic and fast-paced environment

• Contribute to creating memorable experiences for guests worldwide

• Gain experience in the thriving short-term rental industry