Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
Experience leading in a professional environment
Knowledge of contact centre management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
Excellent influencing skills and ability to work with key business partners
Priorities coaching needs and experienced in developing employees to achieve optimal results
Able to develop coaching plans that incorporate observations and key performance trends
Leads a standard for high-quality work by consistently meeting and exceeding performance goals
Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
Solution oriented leader who demonstrates creativity and curiosity
Ability to thrive in a dynamic and ambiguous environment
