Collaborate with the Global People Operations team to manage the queue of incidents and service requests – Execution
Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
Provide input into the global Release Management process for configuration requests – Execution
Lead the resolution of escalated configuration and configuration issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to the Associate Manager as necessary
Maintenance of the configuration and security workbooks, and management of global system naming conventions and standards – Execution
Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes, and provide status to stakeholders and senior leadership – Execution
Qualifications
Minimum of a bachelor's degree, preferably in IT or Human Resources
3-5 years of experience in SAP SuccessFactors system implementations and support
Global large-scale systems implementation, project management, and support experience
Detailed system configuration experience in large-scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
SuccessFactors EC certification required
RBP Setup and workflow configuration
Application configuration design and execution in SF Employee Central
Experience collaborating with business teams, subject matter experts, IT, and integration partners in creating optimized system solutions to meet business requirements
Must be highly organized, with strong follow-up and results-oriented, with strong verbal and written communication skills
Effective problem-solving skills, high degree of initiative, and creativity with a quality focus and a strong attention to detail
Experience in managing multiple simultaneous projects on time and on budget
Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
Ability to multi-task and prioritize, anticipate, and independently address issues
HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
Specialized knowledge of SAP Employee Central configuration/security preferred
Influencing and communication skills, both verbal and written
Ability to deal efficiently with multiple issues and difficult situations/people under pressure
HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
Specialized knowledge of SAP Employee Central configuration/security preferred
Influencing and communication skills, both verbal and written
Ability to deal efficiently with multiple issues and difficult situations/people under pressure
