Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels
Scope & plan each integration: gather requirements as per the SoW and turn it into an executable timeline with success metrics (coverage %, accuracy, CSAT)
Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly AI health-checks
Troubleshoot in prod - replicate issues, ship patches, and write crisp RCAs everyone can read
Close feedback loop by channeling customer insights to product and prompt engineering teams
Overall, 80%+ work will be non-technical like designing customer support SOPs and running quality
checks using AI. Upto 20% work will involve technical aspects like writing small functions in Python & SQL
Skills required
Working knowledge of analytics and one scripting language (preferably Python)
Hands-on experience with prompt writing(GPT, Claude, Gemini, etc.)
Basic experience with coding adds value, but it is not mandatory
Students in their final year will be a best fit for this role.
Why join us
Ownership of high-impact, customer-facing projects from Day 1
Opportunity for accelerated career growth and advancement in a fast-paced startup
Direct collaboration with the founders and senior leadership
3 months internship, converts into a full time role.
