The Company
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
Job Description
We are looking for a
Agent – Business Operations to join our team of around 1,700 people worldwide
to help us power up the traveller's journey for millions of holidaymakers. If you are Skilled into
Ticketing
& Check-in's keep on reading, as you might be the perfect fit for this job.
The Job In Brief
Job Title – Agent – Business Operations
Working model – WFO 6days/week
Team – you will join the Airobot team within the India Operations department.
Level – Professional
Location – Bengaluru, India
Contract – Permanent – full-time (India 48 h/week)
What Your Impact Will Be
- Identifying customer needs
- Recommending solutions to improve the quality
- Completing the airline check-in in a timely and accurate way
- Tracking the daily work
- Reporting to supervisors
- Forwarding unresolved queries to specialists
- To be successful in this role, agents should have good exploring skills, patience,
- Attention to fill correct details, conflict resolution and computer literacy who's able to earn our clients trust.
- Agents should also be able to help establish our reputation as a company that offers
- Excellent customer support by giving timely feedback to improve the quality.
