At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for a Agent – Business Operations to join our team of around 1,700 people worldwide

to help us power up the traveller's journey for millions of holidaymakers. If you are Skilled into Ticketing

& Check-in's keep on reading, as you might be the perfect fit for this job.

The job in brief:

Job Title - Agent - Business Operations

Working model – WFO 6days/week

Team - you will join the Airobot team within the India Operations department.

Level - Professional

Location - Bengaluru, India

Contract - Permanent - full-time (India 48 h/week)

What your impact will be

Identifying customer needs
Recommending solutions to improve the quality
Completing the airline check-in in a timely and accurate way
Tracking the daily work
Reporting to supervisors
Forwarding unresolved queries to specialists
To be successful in this role, agents should have good exploring skills, patience,
Attention to fill correct details, conflict resolution and computer literacy who's able to earn our clients trust.
Agents should also be able to help establish our reputation as a company that offers
Excellent customer support by giving timely feedback to improve the quality.

Qualifications

Your expertise

Excellent English knowledge
Customer service attitude
Good in exploring web portal options
Willing to work in different time zone
Responsible enough to clearly follow the defined process
Passion for travel industry

Additional Information

Perks of working with us:

How we work together:
- An inclusive, friendly, and international environment (you'll be working with colleagues from +10

countries and over 48 nationalities)

How we learn together:
- Professional and managerial skills development training paths, access to e-learning platforms such as

O'reilly, Udemy, Coursera (depending on the department), and to our internal platform offering

bespoke training content

Wish you were here We do, too!

Selection process steps*:

- HR Screening (10-30 minutes)

- 1st interview (Manager): soft skills + technical knowledge

- HR Final Round

- Offer Extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting

up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation,

religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity

space, which is welcoming and celebrates the uniqueness of everyone who works here. We value

different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to

make sure our people reflect the communities across the world we help travel.

Eligibility by criteria:

By submitting your information and application, you confirm that you are legally authorised to work in

the country of employment and that you do not require visa sponsorship to obtain employment visa

status.