After Sales Service Specialist

3-5 Years

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Early Applicant

Job Description

Purpose of the Job :

To Support After Sales of TSK Products, especially focussing on Accessories Business & also the Retrofits.
Be the single point of contact for Regional FSE's & the TSK Factory (Japan) in handling the Service & Application issues.
To maintain critical items (accessories & spares) in stock for immediate support / supply

Key Responsibilities & Accountabilities (Tasks & Deliverables):

Collaboration and Coordination
Work closely with regional and internal teams to streamline operations and communication.
Consolidate regional requirements and coordinate orders for accessories, spares, and upgrade kits.
Sales and Targets
Focus on achieving monthly and yearly billing targets.
Enhance lead generation and improve webshop quotation rates and purchase order (PO) conversion rates.
Inventory Management
Ensure fast-moving stylus and spares are maintained in stock to prevent delays in service and support.
Technical Support
Provide technical guidance to Field Service Engineers.
Coordinate with Japan for support, especially in identifying necessary spares for issue resolution.
Warranty and Customer Service
Handle warranty issues for TSK products efficiently.
Conduct customer visits to promote accessories and provide service support.
Project Support
Assist in TSK projects from component study to fixture concept development.
Manage quotation submissions, PO follow-ups, and coordination with vendors.
Upgrade Kits and CRM Management
Perform I base forming and coordinate upgrade quotes, negotiations, and order bookings in CRM.
Ensure advance payments and supply of upgrade kits to customers.
Pricing and Documentation
Maintain the price list for TSK spares and accessories.
Stay updated on technologies and products to provide accurate technical guidance.