Who we are:Clinikally is a leading dermatology-first digital healthcare platform in India, built to make expert skin and hair care accessible, transparent, and personalized. We combine clinical expertise, technology, and curated products to deliver end-to-end dermatology solutions.
With a strong focus on evidence-based treatments, Clinikally works with certified dermatologists, and wellness experts to provide consultations, treatment plans, procedures, and product recommendations rooted in science and trust.
Who we are looking for:We are looking for a Clinic Manager to manage customer interactions at our clinic location and drive revenue through lead conversion, follow-ups, and effective cross-selling and up-selling of products and treatment packages.
Job Responsibilities:- Act as the first point of contact for clients and ensure a warm, professional, and high-quality customer experience
- Manage front desk operations, including patient check-ins, queries, and appointment coordination
- Manage and schedule appointments using the clinic CRM system (Cliniceo)
- Schedule consultations with dermatologists and align therapists and medical staff accordingly
- Counsel customers on dermatology products and treatment packages & services
- Drive cross-selling and up-selling of products, services, and packages to achieve sales targets
- Maintain strong relationships with existing customers to ensure repeat sales and long-term value
- Follow up on leads consistently and ensure high lead-to-conversion ratios
- Ensure smooth day-to-day clinic floor operations and coordination across teams
- Prepare and maintain daily and monthly sales reports
Preferred Candidate Profile:- 2–4 years of experience in inside sales, preferably in healthcare, dermatology, wellness, or beauty
- Hands-on experience managing appointments using CRM systems (Cliniceo preferred)
- Proven experience in lead conversion, cross-selling, and up-selling
- Customer-focused mindset with a consultative sales approach
- Comfortable with calling, follow-ups, and target-driven environment
- Presentable, confident, and professional in communication
- Strong communication, persuasion, and negotiation skill
