Job Title
Advisory Operations Director
Job Description Summary
Cushman & Wakefield is evolving our Bangalore Shared Services Center (SSC) into a Global Capability Center (GCC) that delivers scalable, highvalue advisory support across regions. The Director of Advisory Operations will build on recent momentum and accelerate the SSC's transformation into a global delivery platform that supports Advisory at enterprise scale. You will own the strategy and execution for core Advisory Operations capabilitiesincluding Deal Management, Financial Analysis Hub, Valuation & Analytics support, and a BI/Reporting COEwhile championing digital, data, and process excellence.
Job Description
Key Responsibilities
Strategy & Transformation: Execute a multiyear roadmap to mature the SSC into a GCC for Advisory and beyond, aligned to global priorities and service-level standards.
Operational Excellence: Lead endtoend delivery for Advisory Operations services (Deal Management, FA Hub, Valuation support, Reporting & BI). Standardize and document processes, implement balanced scorecards to cultivate excellence, and drive continuous improvement using Lean, Six Sigma, and datadriven methods.
Digital, Data & Automation: Scale analytics and automation using Power BI, Power Automate, Power Apps, and Microsoft Fabric; sponsor AIassisted reporting and workflow optimization.
Talent & Capability Building: Build a highperforming team; attract and develop talent across analytics, finance, and operations.
Stakeholder Engagement & Governance: Be the primary liaison to global Advisory leaders and operations heads; align demand, capacity, and priorities.
Financial & Risk Management: Own budget and space planning; deliver on productivity commitments; ensuring cost, quality, and cycletime improvements are realized.
Key Outcomes
GCC operating model designed, approved, and in execution with clear capacity ramp and service catalogue.Standardized workflows for Deal Management and FA Hub with defined SLAs and >95% ontime delivery.Advisory Reporting Suite live (Power BI/Fabric), with automated pipelines and rolebased access.Measurable productivity uplift (e.g., 1015% cycletime reduction) and improved stakeholder satisfaction.Talent plan executed (hiring, upskilling, internal mobility) with <8% regrettable attrition.
Qualifications
- 8+ years in Shared Services/GCC, Advisory Operations, or related COE leadership roles.
- Proven track record leading global transformation, service standardization, and digital enablement.
- Functional depth across finance/analytics/valuation workflows; familiarity with Argus/IAG and advisory reporting a plus.
- Expertise with Power BI, SQL/DAX, Power Automate/Apps, and enterprise data platforms; strong process mindset.
- Exceptional communication, stakeholder management, and people leadership; comfortable operating in a matrix/global environment.
Core Competencies
- Strategic Thinking & Execution
- Operational Rigor & Continuous Improvement
- DataDriven Decision Making
- Change Leadership & Coaching
- Stakeholder Partnership & Executive Presence
Why Join Us
Build a Global Platform: Lead the evolution of a highvisibility GCC that powers Cushman & Wakefield across global regions.
Shape the Future of Work: Deploy AI, automation, and advanced analytics to redefine how Advisory operates.
Career Growth at Scale: Access global opportunities, crossfunctional projects, and enterprise learning pathways.
Impact That Matters: Your work will directly influence client outcomes, revenue enablement, and operational resilience.
Supportive Leadership: Partner closely with senior leaders invested in the SSC's growth and in building worldclass capabilities.
INCO: Cushman & Wakefield'
