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Role Description and responsibility
• Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement
• Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
• Active engagement with stakeholders to ensure effective delivery of service to our clients
• Schedule adherence and punctuality
• To develop excellent understanding of Processing systems quickly
• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company
Top 5 Competencies
• Client Focus
• Adaptability/Manage Change
• Team Work
• Willingness to Learn and Implement
• Time Management
Qualifications: Graduate in any field.
Shift timing: 6.30 PM onwards. We work in 3 shifts and candidate should be open to work in any of them per business requirement. (6.30 PM- 3.30 AM, 8.30 PM- 5.30 AM, 10.30 PM-7.30 AM)
Skills:
• Good interpersonal skills
• Excellent written and verbal communication skill
• MS Office - Basic
• Eye for detail
• Passionate about quality
At WTW, our purpose is to transform tomorrows. We provide data-driven, insight-led solutions in the areas of people, risk and capital to propel the world’s leading businesses forward. We fuse our passion, intelligence and imagination to make a real impact.
WTW India Global Delivery Center has an employee strength of over 4,000 spread across four locations - Mumbai, Gurgaon, Kolkata and Siliguri. Our colleagues serve more than 140 countries around the world, from Mumbai to London, the Middle East to Latin America and from Manila to New York. There is a global dimension to almost everything we do which creates exciting opportunities for collaboration and growth. Join us and build your career with a truly unique organization.
Job ID: 104667095
