Advisor, Insurance

Role Responsibilities:

• Handle PhonePe account and transaction-related queries across phone and data channels.
• Follow process guidelines to resolve customer issues and build customer trust.
• Meet hourly and daily productivity goals.
• Escalate issues appropriately and recommend process improvements.

Key Deliverables:

• Prompt and accurate resolution of customer queries.
• High customer satisfaction and trust.
• Achieved productivity targets.
• Identified and recommended process improvements for enhanced customer experience.