Role Description
This is a full-time, on-site role for an Admissions & Reception Officer based in Jubilee Hills , Hyderabad .
The Admissions and Reception Officer is the first point of contact for parents, students, and visitors. This role manages the student admission process and ensures smooth front desk operations, delivering a welcoming and professional experience.
Admissions Responsibilities
- Handle admission inquiries (walk-ins, phone calls, emails, online forms)
- Guide parents through the admission process and requirements
- Schedule campus visits, meetings, and interaction sessions
- Coordinate admission tests/interviews (if applicable)
- Collect and verify required documents (TC, birth certificate, report cards, etc.)
- Maintain and update admission records in registers or ERP systems
- Follow up with prospective parents regarding admission status
•Prepare and maintain admission reports and data
Reception / Front Desk Responsibilities
- Greet and assist parents, students, and visitors professionally
- Answer and route incoming calls to the concerned staff
- Handle general inquiries about school timings, procedures, and events
- Maintain visitor records and front desk logs
- Manage emails, couriers, and basic communication
Parent Interaction
- Act as the first point of contact for parents
- Address queries related to admissions and general school information
- Maintain a polite, helpful, and professional approach
Administrative Duties
- Maintain student records (physical and digital)
- Assist in organizing admission-related activities and school events
- Support administrative tasks as required
- Ensure confidentiality of student and school information
Qualifications
- Proficiency in Phone Etiquette and Receptionist Duties to handle calls and assist visitors effectively
- Strong Clerical Skills, including record management, scheduling, and maintaining organized documentation
- Excellent Communication skills to interact with diverse stakeholders, including parents, students, and staff
- Customer Service skills to ensure a welcoming and supportive experience for all visitors and inquiries
- Professional demeanor, attention to detail, and the ability to multitask in a fast-paced environment
- Familiarity with school operations and admissions processes is an added advantage
- Proficiency in MS Office tools and any relevant database software
- Bachelor's degree in any field or equivalent experience preferred
