Admission Counsellor

Job Title: International Sales Admission Counsellor

Company: upGrad

Location: Marol, Mumbai (Work from Office)

Experience Required: 25 Years

Employment Type: Full-Time

Working Days: 6 Days a Week

About upGrad

Founded in 2015, upGrad is Asia's largest integrated learning, skilling, and workforce development company.

Our portfolio includes online and hybrid degrees, certifications, boot camps, diplomas, master's, and executive doctorate programs for working professionals. We partner with leading Indian and global universities to deliver outcome-driven, industry-relevant education across domains such as Technology, Data Science, Management, Law, HR, Digital Marketing, Supply Chain, Emerging Technologies, and Business Analytics.

We are committed to diversity, inclusion, and creating a meaningful global impact through education.

Role Overview

We are hiring International Sales Admission Counsellors to drive B2C/B2B global enrollments across APAC, EMEA, and US markets.

The role involves end-to-end sales ownership from lead engagement to closing and post-sales relationship management while achieving weekly enrollment, revenue, and collection targets.

Key Responsibilities

• Mentor and guide prospective learners in their career journeys
• Provide personalized counselling aligned with career goals
• Meet weekly enrollment, revenue, and collection targets
• Handle complete sales lifecycle:
• Outbound/Inbound calling
• Product demonstration
• Objection handling
• Closing
• Post-sales follow-up
• Maintain detailed CRM records and sales updates
• Articulate the value proposition of upGrad's online learning model
• Build rapport with international students across diverse geographies

Required Skills & Competencies

• Excellent verbal and written communication skills
• Strong international sales exposure (B2C/B2B)
• Understanding of global cultural nuances and buying behavior
• Target-driven and revenue-focused mindset
• Strong objection-handling and closing ability
• CRM proficiency and funnel management discipline
• Ability to work in a fast-paced, high-performance environment
• Customer-centric and relationship-driven approach

Eligibility Criteria

• Bachelor's degree (Business/Marketing/Education preferred)
• 25 years of experience in International Sales (EdTech preferred)
• Proven track record of achieving revenue targets
• Experience with CRM tools and sales tracking systems
• Strong work ethics and proactive attitude

Shift Timings (Rotational)

• APAC: 7 AM 4 PM / 9 AM 6 PM
• EMEA: 11:30 AM 8:30 PM / 2 PM 11 PM
• US Region: 8 PM 5 AM / 10 PM 7 AM

Timings subject to business requirements.

Why Join upGrad

• Global exposure across multiple regions
• High-performance sales environment
• Career growth in International EdTech sales
• Opportunity to impact global learners