NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
A secondment/fixed term opportunity has become available for the role in the Administrator in GP Out of Hours (OOH) service. This post forms part of the admin support team and provides reception/administrative and supervising duties at the GP Walk in Centre (WiC) as required, working flexibly within agreed procedures and protocols.
As part of a new national network of centres, NHS Greater Glasgow and Clyde is due to open its first GP WiC in June 2026. The centre will complement local daytime General Practice and wider primary and community care services, and will have clear clinical pathways in place for opening.
Duration, Location, and Working Pattern:
- Fixed term or secondment for 12 months
- This is a 36 hours post.
- The WiC will provide urgent clinical services to GGC population, Monday to Sunday and on Public Holidays 12-8pm.
Key Responsibilities
This post will deliver an efficient, high-quality, and comprehensive administrative, clerical, and receptionist service, acting as a key point of contact for patients, families, and multidisciplinary teams.
The post holder will have frequent contact with patients, members of the public and staff. At all times they are expected to act in a courteous and professional manner. The post holder will also support the generic functions and duties administered within the wider GP OOHs team as required.
Knowledge, training, qualifications and/or experience required to do the job:
- Secretarial qualification or equivalent experience.
- Evidence of supervisory or team support training, or equivalent experience in a lead/acting-up role.
- Demonstrable experience in administrative, reception, or customer-facing roles.
- Working knowledge of:
- Patient flow and waiting room management.
- Escalation pathways within an urgent care service.
- The role of administration in supporting clinical safety.
- Experience providing day-to-day supervision or support to staff, including:
- Allocating tasks and coordinating workloads.
- Acting as the first point of contact for queries.
- Supporting induction, training, or buddying of new staff.
- Managing minor performance or conduct issues and escalating appropriately.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Raylene Bell - Clinical Service Manager on 07767005617 or [Confidential Information]
Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of
work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as
various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the
Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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