Call Handling & Coordination- Answer incoming calls promptly and professionally.
- Make outbound calls for follow-ups, confirmations, and client updates.
- Log all calls, enquiries, and complaints accurately in the system.
- Assign and route calls to the appropriate team members or departments.
Maintain a daily call record and update service status.
Customer Interaction- Understand customer queries and provide correct information.
- Follow up on pending service requests and ensure timely resolution.
- Maintain a high level of customer satisfaction through clear communication.
- Handle basic complaints and escalate complex issues to senior staff.
Administrative Support- Prepare daily call reports, follow-up lists, and status trackers.
- Coordinate with field staff / technicians for scheduling.
- Maintain client contact database and update regularly.
- Assist in preparing service-related documentation when required.
