Job Description
As an Administrative Assistant, you will play a crucial role in managing the end-to-end IT procurement process for hardware, software, and peripherals. Your responsibilities will include identifying and evaluating suppliers, negotiating contracts, and maintaining strong vendor relationships. You will ensure timely and cost-effective acquisitions while adhering to service level agreements and company policies. Additionally, you will collaborate with internal stakeholders, resolve procurement issues, and maintain accurate documentation. Your technical skills will be utilized to streamline processes and provide efficient support to the GP Service Desk.
Key Responsibilities
- Manage the end-to-end procurement process for IT hardware, software, and peripherals.
- Identify and evaluate suppliers, negotiate contracts, and establish strong vendor relationships.
- Ensure timely and cost-effective acquisition of IT products and services.
- Adhere to GP IT Service Desk Service Level Agreements
- Be aware of supplier/vendor/third party SLAs
- Collaborate with internal stakeholders across different time zones to understand and fulfil their IT procurement needs.
- Ensure compliance with company policies, legal requirements as part of any procurement
- Resolve any procurement-related issues or discrepancies in a timely manner.
- Be able to handle any upset requesters, in a polite and professional manner
- Keep all Procurement related documentation updated as and when needed.
- Use your technical skills to save time on the GP Service desk (EG: when a request comes to IT procurement and there may be a need for Service Desk to troubleshoot, but you think that could waste time due to the issue presented)
- Rightsizing software licensing with end users
Qualifications
- Strong customer service skills
- Strong communication, and interpersonal skills
- Negotiation skills
- Knowledge in the software and tools we procure
- Knowledge of IT products, services, and market trends.
- Ability to manage multiple priorities and work under tight deadlines.
- Excellent problem-solving skills
- Ability to work effectively in a remote setup and manage tasks across different time zones, as part of a team.
Extras
- Maintain up-to-date knowledge of market trends and emerging technologies in the IT sector.
- Track and report on procurement activities keeping the IT Service Desk updated
- Able to express any feelings and thoughts on cost-saving initiatives
- Assist in the development and implementation of procurement best practices.
- Consider time saving initiatives
Responsibilities
- Manage the full IT procurement process for the Americas region (US, Canada, LATAM).
- Identify, evaluate, and negotiate with suppliers to establish strong vendor relationships.
- Ensure timely and cost-effective acquisition of IT products and services.
- Adhere to GP IT Service Desk Service Level Agreements and understand third-party SLAs.
- Collaborate with internal stakeholders to understand and fulfill their IT procurement needs.
- Maintain compliance with company policies and legal requirements for all procurements.
- Resolve procurement-related issues promptly and professionally.
- Keep procurement documentation updated and organized.
- Utilize technical skills to provide efficient support and troubleshooting.
- Assist in rightsizing software licensing with end-users.
Qualifications
- Strong customer service skills with a focus on professionalism and politeness.
- Excellent communication and interpersonal skills for effective collaboration.
- Negotiation skills to secure favorable contracts and build strong vendor relationships.
- Knowledge of the software and tools procured by the company.
- Understanding of IT products, services, and market trends.
- Ability to manage multiple priorities and work under pressure.
- Exceptional problem-solving skills for efficient issue resolution.
- Experience working in a remote setup and managing tasks across different time zones.
- Up-to-date knowledge of IT sector trends and emerging technologies.
- Ability to express ideas and contribute to cost-saving initiatives.
About Us
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class. 
