Job Purpose
The Admin & Learner Support Executive will provide efficient administrative assistance, ensure smooth day-to-day operations, and deliver high-quality support to learners throughout their journey. This role involves handling documentation, coordinating communication, maintaining records, and assisting learners with their academic and welfare needs to ensure a positive and effective learning experience.
Key Responsibilities
Administrative Support:
- Manage and maintain office systems, records, and databases accurately.
- Handle incoming and outgoing correspondence (emails, phone calls, letters).
- Prepare reports, presentations, and meeting documentation.
- Assist in scheduling meetings, appointments, and training sessions.
- Maintain office supplies and ensure smooth facility operations.
- Liaise with internal departments and external partners as required.
- Connecting with learners for their queries
- Handling Learners paperwork
Learner Support:
- Act as the first point of contact for learner queries, providing guidance and support.
- Assist with learner onboarding, enrolment, and induction processes.
- Maintain accurate learner records, attendance, and progress reports.
- Support learners in accessing resources, materials, and relevant systems.
- Monitor learner engagement and follow up on non-attendance or performance issues.
- Coordinate with tutors, assessors, and support staff to address learner needs.
- Provide pastoral and administrative support to ensure learner wellbeing.
Qualifications & Skills
Education:
- Bachelor's degree or diploma in Business Administration, Education, or related field.
Experience:
- 2-3 years in administrative, educational, or customer service roles (experience in training or education sector preferred).
Skills & Competencies:
- Strong organisational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and database management.
- Ability to multitask, prioritise, and meet deadlines.
- High level of accuracy and attention to detail.
- Empathy, patience, and a learner-focused approach.
Key Performance Indicators (KPIs)
- Accuracy and timeliness of administrative tasks.
- Learner satisfaction and engagement levels.
- Compliance with data management and confidentiality standards.
- Efficiency in resolving learner queries and issues.
