ADMIN EXECUTIVE

ABOUT TECHNOMINE:

Technomine serves as your trusted offshore partner, offering customized outsourcing solutions to support your success. We specialize in:

• Business Process Outsourcing
• Knowledge Process Outsourcing
• Recruitment Process Outsourcing
• Accounting Process Outsourcing
• Research & Development

Our experts assess your needs, streamline your processes, and provide strategic consultations to enhance efficiency and drive growth.

The Technomine Journey:

Founded in 2008 as a financial services provider in the U.S., Technomine has grown from a three-person team to a 350+ strong workforce, delivering excellence with integrity.

• 2010-2011: Expanded to the UK, added healthcare, accounting, and RPO services across Europe & North America.
• 2013: Established Middle East division for recruitment in construction, oil & gas, engineering, and IT.
• 2015: Launched video surveillance and record retrieval services, expanding to Europe, the UK, U.S., and Canada.
• 2017-2019: Diversified into security, recruitment, healthcare, and IT, providing seamless front- end and back-end support.

Today, Technomine serves multiple industries with customized outsourcing solutions worldwide.

Job Description

Job Role: Admin Executive (Customer Service Travel Industry)

Positions: 3

Role Overview:

The Admin Executive will be responsible for handling customer service operations and administrative tasks related to travel bookings. The role requires strong communication skills, attention to detail, and hands-on experience with travel industry processes.

Key Responsibilities

Handle customer queries via calls, emails, and chat in a professional and timely manner

Provide support for travel-related services including bookings, modifications, cancellations, and refunds

Coordinate with suppliers, vendors, and internal teams to ensure smooth service delivery

Maintain and update booking records, customer data, and operational reports

Prepare, edit, and manage travel-related documents using PDF tools

Follow standard operating procedures (SOP) and meet service-level expectations

Support night-shift or late-shift operations as per business requirements

Escalate critical issues to the concerned team/manager promptly

Key Skills & Requirements

Excellent verbal and written communication skills

Strong customer service orientation with problem-solving abilities

Prior experience in the travel industry (preferred)

Knowledge of travel operations such as hotels, transfers, flights, or packages

Proficiency in MS Excel (basic to intermediate) and PDF editing tools

Attention to detail and ability to multitask in a fast-paced environment

What We Offer:

• Opportunities for career growth and development.
• A dynamic and collaborative work environment.
• Leave Encashment
• Star Performer Bonus
• Attendance Bonus

Job Type: Full-time

Benefits:

• Food provided
• Leave Encashment
• Provident Fund

Shift Timings are as follows: - (Days: - 6 Days working)

9:30 PM6:30 AM

Salary Budget:

23500 CTC - 28000 CTC

Schedule:

• Night shift
• US shift

Experience:Customer Service (International)

Language:

• English (Required)

Work Location: In person

Company Location: CG Road Navrangpura

Contact Person - 9081031119/ 9213009276

Why Join Us

• Competitive salary and commission structure.
• Opportunities for career growth within the travel industry.
• Access to exclusive travel perks and discounts.
• Work in a dynamic, customer-focused environment.