Role Name: Accounts Receivables - Billing & Cash Applications
Experience : 2 to 6 Years
Location : Pune.
Responsibilities
- Responsible for posting payments from various lockboxes to the customer accounts in a timely manner
- research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
- Coordinate payments made by a lockbox ACH/Wire and other adjustments to customer account for credits/debits and account write-offs
- Work with both internal/external stakeholders to resolve for unidentified cash
- Reconcile Cash - Balance Accounting system funds against bank deposits and daily/monthly reconciliations
- Communicate effectively with customers and internal teams regarding required remittance or cash application information
- Identify areas of improvement to streamline and automate the process
- Update process documentation that includes Standard Operating procedures / FMEAs / SIPOCs and other Quality manuals as and when required.
- Supervises, coordinates, and directs the work activities of assigned employees.
- Generate agency and direct-bill invoices for new policies, endorsements, renewals, and cancellations
- Coordinate with servicing and producers for missing or incorrect billing data.
- Investigate and resolve billing discrepancies with clients or carriers
- Maintain accurate documentation and compliance with regulatory and internal standards.
Skills and Experience
- Graduate with a minimum of 1–5 years of billing/account Receivables in the insurance or financial services industry.
- Experience in Accounts (Cash Applications preferred)
- Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred.
- Basic knowledge of insurance terms and billing cycles.
- Strong analytical, problem-solving, and communication skills.
- High attention to detail and time management
- Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred
- Prior experience in the insurance brokerage industry or P&C insurance
- Provide excellent Customer Service to internal and external customers
- Excellent verbal (oral) and written communication
- Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
- Strong analytical and organizational skills with attention to detail
- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
- Willing SLA and quality standards.
