About Pinnacle Group:
Pinnacle Group is a leading workforce solutions provider that empowers organizations to achieve their business objectives through innovative workforce strategies. We specialize in optimizing contingent workforce management and delivering tailored solutions that drive operational excellence. With a commitment to diversity and inclusion, Pinnacle Group fosters an environment of collaboration, growth, and success.
Summary
The Accounts Receivable Manager is responsible for leading and overseeing the end-to-end Accounts Receivable (AR) operations, including customer billing, payment application, reconciliation, collections, and resolution of discrepancies. This role ensures the efficient management of receivables, timely cash collections, and the accuracy of financial transactions.
The Manager will lead a team of AR professionals while ensuring compliance with company policies, contractual obligations, and regulatory requirements. The ideal candidate will possess strong leadership, analytical, and process improvement skills and will work closely with cross-functional teams to optimize AR processes, enhance system functionality, and support strategic financial objectives.
Basic Functions
Team Leadership & Operations Management
- Lead, mentor, and manage the Accounts Receivable team to ensure efficient and accurate processing of invoices, cash applications, and collections.
- Establish clear goals, monitor team performance, and provide coaching to ensure high productivity and professional development.
- Oversee daily AR operations to ensure timely billing, payment application, and reconciliation of customer accounts.
- Manage high-volume receivables while ensuring accuracy, efficiency, and adherence to service level expectations.
Process Management & Optimization
- Oversee the creation and distribution of customer invoices across different billing cycles and methods.
- Ensure accurate reconciliation of cash receipts, deposits, and customer payments.
- Develop and implement strategies to reduce outstanding receivables and improve collection performance.
- Continuously review and improve AR processes, identifying opportunities for automation and operational efficiencies.
AR Process Ownership & System Expertise
- Serve as the subject matter expert (SME) for the organization's AR processes, system configuration, and operational design.
- Lead the design, configuration, and testing of AR processes for new customer implementations.
- Collaborate with finance, IT, and operational teams to ensure smooth system integration and process stabilization.
Stakeholder & Customer Relationship Management
- Foster a service-oriented culture focused on delivering exceptional support to clients, internal stakeholders, and external partners.
- Oversee the management of client inquiries and service tickets to ensure timely and effective resolution.
- Build strong cross-functional relationships across departments to support business objectives and operational efficiency.
Reporting, SLAs & Performance Metrics
- Monitor key AR performance metrics including AR Aging, Days Sales Outstanding (DSO), and collection effectiveness.
- Provide accurate and timely financial reporting and analysis to leadership and stakeholders.
- Ensure adherence to internal and client-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Identify trends and develop strategies to improve AR performance and reduce credit risk.
Technology & Systems Management
- Oversee the effective use and optimization of AR technologies such as Workday, eRecruit, Access Database, SQL, and other financial systems.
- Collaborate with technology teams to enhance system functionality and improve reporting capabilities.
Project Management
- Lead or support strategic initiatives and special projects related to finance transformation, system enhancements, or process improvements.
- Manage cross-functional projects that improve operational efficiency and financial performance.
Qualifications
- Bachelor's degree in Accounting, Finance, Business, or a related analytical field.
- 58+ years of experience in Accounts Receivable, Accounting, or Finance, including leadership or supervisory experience.
- Strong understanding of accounting principles and working knowledge of US GAAP.
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, financial analysis, and reporting).
- Experience with financial systems and data tools such as MS Access, SQL, Workday, or similar platforms is preferred.
- Strong analytical, leadership, and problem-solving skills.
Working Conditions
- Fast-paced, deadline-driven environment requiring strong organizational and time management skills.
- High-performance environment with a strong emphasis on accuracy and attention to detail.
- Frequent collaboration with cross-functional teams across departments.
- Typical work expectations range from 4050 hours per week depending on business needs.
