Job Description
Job Purpose
IntercontinentalExchange has an opportunity for an Accounts Receivable Cash Application Associate.
Responsibilities
- Review bank statements, apply daily payments to customer accounts;
- Investigate out of balance deposits to determine appropriate distribution of payments;
- Analyze payment exceptions and liaise with customers and management to increase auto-application of payments;
- Research unapplied and unidentified transactions to ensure proper application;
- Communicate via phone or email with the collections team members and/or customers regarding payments;
- Report and reconcile daily cash receipts to ensure payments are received and allocated appropriately;
- Promptly notify and escalate issues to management team as necessary;
- Maintain accurate and organized files of payments and cash reconciliations;
- Assist with other duties as assigned by management; and
- Incorporate feedback received from management to ensure performance and productivity expectations are being met.
Knowledge And Experience
- Associate or Bachelor's degree in Accounting or business-related field.
- Minimal related work experience is required, but must be hard-working and have strong desire to learn.
- Oracle Revenue Management and Billing (ORMB) and High Radius Cash Application experience is a plus but not a requirement.
- The candidate must be detail-oriented and possess strong organizational skills.
- Candidate must be able to handle confidential and sensitive information in a professional manner.
- Strong customer service, interpersonal and communication skills are required.
- Must have the ability to analyze and solve problems, prioritize tasks and work independently.
- Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
- Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.
