Accounts Receivable (AR) Caller

2-6 Years

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Job Description

Conduct pre-call analysis to identify root causes of unpaid/underpaid claims
Contact payers via calls, IVRs, or web portals for claim status, resolution, and escalation
Manage complex denials and aged accounts; recommend corrective actions
Document claim-related activities in client software for audit compliance
Interpret Explanation of Benefits (EOBs), medical documentation, and payer correspondence
Prepare and submit appeals for denied or underpaid claims following payer timelines
Monitor high-dollar, aged, and specialty claims to resolution
Collaborate with team members to improve workflow efficiency and data accuracy
Support audit requests and comply with HIPAA, ERISA, and payer-specific requirements
Mentor junior analysts and share best practices