Job Description: Accounts Receivable & Collections Specialist
Role Overview:
We are seeking a detail-oriented and proactive Accounts Receivable & Collections Specialist with strong experience in Order-to-Cash (O2C), collections, and customer coordination.
This role will be customer-facing and requires excellent communication skills, strong organizational ability, and the capability to work closely with internal account owners to drive timely collections and maintain healthy client relationships.
Key Responsibilities:
Accounts Receivable & Collections -
- Manage end-to-end Accounts Receivable (AR) and collections processes
- Drive timely follow-ups on outstanding invoices and ensure cash flow optimization
- Monitor receivables aging and actively reduce overdue balances
- Handle customer payment tracking, follow-ups, and dispute resolution
- Maintain accurate records of collection activities and customer interactions
Order-to-Cash (O2C) Operations -
- Support invoicing, billing, and cash application processes
- Perform account reconciliations and ensure ledger accuracy
- Coordinate with internal teams for issue resolution impacting collections
- Assist in month-end AR closing activities
- Customer & Stakeholder Management
- Act as a primary point of contact for customers on billing and payment-related queries
- Build and maintain strong relationships with clients to ensure smooth collections
- Collaborate with internal account owners / sales teams to resolve escalations
Reporting & Analysis -
- Prepare AR aging reports, collection dashboards, and MIS reports
- Track key metrics such as DSO, collection efficiency, and overdue trends
- Provide insights to improve receivables performance
Required Skills & Qualifications:
Experience -
- 5-12 years of experience in Accounts Receivable / Collections / O2C
- Strong exposure to collections and customer-facing AR roles (must-have)
Core Skills -
- Excellent email communication and stakeholder management
- Strong attention to detail and organizational skills
- Ability to manage multiple accounts and prioritize effectively
- Problem-solving mindset with ownership attitude
Technical Skills -
- Experience with ERP systems like SAP / Oracle / Dynamics preferred
- Strong working knowledge of Excel and reporting tools
Nice to Have -
- Experience in international client handling (US/Global customers)
- Exposure to credit control, dispute management, and reconciliations
