Account Support Manager

Summary

We are looking for a high-potential Account Support Manager to join our growing India team.

This is a dynamic hybrid role designed for professionals who want exposure to airline account management, commercial sourcing, and operational delivery - all in one position. You will act as the bridge between Client Account Management and Operations, managing complex and time-sensitive crew accommodation requirements while developing strong commercial and client-facing skills.

This is an ideal role for someone looking to transition from operations into account management or sourcing, with clear career progression opportunities.

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Account & Client Exposure

• Support strategic airline accounts
• Participate in client calls and performance reviews.
• Track KPIs, savings, and service performance.
• Escalate and resolve operational risks proactively.

Commercial & Sourcing Support

• Support RFP processes and market sourcing initiatives.
• Conduct rate benchmarking and supplier analysis.
• Assist in contract coordination and documentation.
• Track contract timelines and renewals.

Complex & High-Impact Requests

• Manage urgent commercial requests such as charters, crew relocations, and special operations.
• Liaise between Operations and Account Management to ensure structured resolution.
• Support supplier performance monitoring and service improvements.

Data & Governance

• Maintain accuracy in internal systems (Salesforce / ACES).
• Support reporting, contract documentation, and audit readiness.

Required Skills, Education and Experience

• 3-6 years in airline, hospitality, travel BPO, procurement, or operations.
• Strong communication skills with confidence working with international stakeholders.
• Commercial mindset with operational understanding.
• Excel skills and comfort working with data.
• Structured, detail-oriented, and solution-driven.
• Ambitious and interested in progressing into Account Management and Sourcing.

Position Type and Expected Hours of Work

Full-time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified. This role is based in Mumbai or Delhi, India

Travel Requirements

This position does not require travel.

Why Join Us

• Exposure to global airline clients.
• Cross-functional experience (Ops, Commercial and Client).
• Opportunity to work on high-growth airline accounts.
• International team environment.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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