We're looking for an experienced and driven Account Supervisor/Manager to join our leading integrated marketing communication company. This role involves end-to-end management of designated accounts, demanding a deep understanding of clients businesses, strategic involvement in communication development, and a focus on delivering exceptional service and results. You'll be crucial in fostering strong client relationships and ensuring commercial success.
Key Responsibilities:
- End-to-End Account Management: Take full responsibility for the end-to-end management of designated accounts. This includes thoroughly understanding the client's business, actively participating in the development of communication strategies, monitoring client competitors, and tracking sales data to inform decisions.
- Documentation & Data Management: Ensure systematic documentation and secure storage of all client-related data, maintaining organized and accessible records.
- Creative Excellence & Awards: Actively participate in the development of creative work that meets high standards and is worthy of submission for national-level awards, contributing to the agency's reputation for excellence.
- Commercial Management: Ensure excellent commercial management of the business handled through accurate and timely billing and collections, contributing to the agency's financial health.
- Client Relationship Management: Develop and maintain strong, lasting relationships with clients across various hierarchical levels, demonstrating hands-on exposure to servicing high-end retail clients.
- Brief Interpretation & Ownership: Independently take down, understand, and break down complex communication briefs, translating them into actionable strategies.
- Service Delivery Ownership: Take full ownership of the account and actively support service delivery, ensuring client needs are met efficiently and effectively.
Required Skills:
- Proven professional experience in mainline advertising.
- Good interpersonal skills to build rapport and trust with clients and colleagues.
- Strong commercial orientation and strategic awareness, understanding business objectives and market dynamics.
- Excellent client management and communication skills, both verbal and written.
- Proficiency in analytical skills to interpret data and draw insights.
- Strong presentation skills to articulate strategies and creative concepts clearly.
- Positive, self-starter attitude with a desire to exceed expectations at every opportunity.
- Strong attention to detail, highly organized, and focused on work quality.
- Hands-on exposure to servicing, with a proven ability to handle high-end retail clients.
- Ability to develop and maintain relationships with clients across hierarchy.
- Capability to independently understand and break down communication briefs.
- Strong sense of account ownership and commitment to supporting service delivery.
