Account Manager

Are you ready to play a key role in strengthening healthcare partnerships and driving operational excellence At Small Joys, we empower primary and specialty care providers to seamlessly integrate behavioral health services into their practices. Our mission is clear: harness the power of technology-enabled behavioral health (BH) solutions to deliver superior patient outcomes.

Who we are:

Headquartered in New Jersey with offices globally, Small Joys serves a diverse range of clients across the United States. Our backend teams work collaboratively across the globe, and this role is based in our Hyderabad office.

Working hours are 6:30pm to 3:30 am IST (9am to 6pm EST)

We're looking for a proactive, detail-oriented Account Management Executive who can effectively manage healthcare practice accounts, build strong client relationships, and turn operational data into meaningful insights.

What's in it for you

• A flexible and dynamic work environment that fosters creativity and encourages out-of-the-box thinking.
• Competitive pay that recognizes your skills and contributions.
• Comprehensive health insurance to ensure your well-being.
• Opportunities to work on impactful healthcare operations and client management projects.
• Regular team-building events, celebrations, and avenues to grow both professionally and personally.

If you're someone who enjoys working with people and data, loves solving operational challenges, and wants to contribute to better healthcare outcomes, this role is for you.

What You'll Bring to the Table

• Fluency in English to effectively communicate with healthcare practice accounts and global teams.
• 1–2 years of experience in account management, healthcare operations, client servicing, or a similar role.
• Strong communication and relationship management skills.
• Analytical mindset with the ability to interpret trends and operational data.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple accounts and priorities efficiently.
• A proactive mindset with a focus on problem-solving and continuous improvement.

Your Day-to-Day Responsibilities

• Manage and maintain relationships with assigned healthcare practice accounts.
• Act as the primary point of contact for client communication and support.
• Track operational metrics such as patient booking ratios, appointment trends, cancellations, and follow-ups.
• Create reports, dashboards, and presentations with actionable business insights.
• Analyze trends and identify opportunities to improve operational efficiency and patient engagement.
• Coordinate with internal teams to ensure smooth execution of account-related workflows.
• Monitor account performance and proactively address concerns or gaps.
• Maintain accurate documentation and account records in internal systems.
• Support leadership with reporting, data analysis, and account performance reviews.

Why You'll Love It Here

• A collaborative culture where every voice matters and every contribution counts.
• A meaningful mission—you're directly contributing to improving healthcare delivery and patient experiences.
• Growth opportunities in a fast-paced, purpose-driven environment.

At Small Joys, you're not just managing accounts—you're helping healthcare practices operate more effectively and deliver better patient care every day.

Ready to take on the challenge

Apply now and let's create something extraordinary together!