Account Manager

Founding Account Manager

Silq is a tech-enabled freight forwarding and quality inspection company helping North American importers manage global supply chains.

About the Role

We're looking for a driven and commercially sharp Founding Account Manager based in Mumbai, India to grow Silq's customer base and deepen existing client relationships. This is an individual contributor role with high impact - you'll be the bridge between North American buyers and Silq's freight and inspection services. You'll report to the Director, Inspections APAC and work closely with the operations and sales leadership teams.

Compensation: Competitive + Benefits (25-30Lakhs INR per annum)

What You'll Own

• New Business Development: Identify, prospect, and acquire new customers - primarily buyers in the US and importers into India who source goods from APAC. Build a pipeline through outreach programs, leveraging your network and Silq's service offering.
• Account Growth: Own and grow a portfolio of existing Silq accounts in India; deepen relationships, expand service adoption (freight + inspections), and increase revenue from current clients.
• Client Solutioning: Understand importer pain points around freight execution and quality inspection; craft tailored proposals and service packages that align Silq's capabilities with client needs.
• Relationship Management: Serve as the primary point of contact for your accounts; ensure high client satisfaction, handle escalations in partnership with operations teams, and drive long-term retention.
• Market Intelligence: Stay informed on trade lane developments, competitor activity, and customer trends across APAC-US import corridors; share insights with internal teams to sharpen Silq's positioning.
• Cross-functional Collaboration: Partner closely with Silq's origin operations and inspections teams to ensure seamless service delivery; coordinate with finance on invoicing and commercial terms.

What We're Looking For

• 5–8 years of experience in freight forwarding, logistics, supply chain, or quality inspection services
• Demonstrated track record in B2B sales or account management - ideally selling freight, inspection, or supply chain services to importers or buyers
• Familiarity with international freight modes (ocean FCL/LCL, air) and trade lanes from APAC (China, Southeast Asia, South Asia) to North America
• Experience with or strong understanding of quality inspection and QC processes is a significant advantage
• Comfortable engaging with US-based clients - strong written and spoken English, and ability to work across time zones when needed
• Self-starter with strong commercial instincts; able to manage a sales pipeline independently without a team structure
• Startup or high-growth company experience preferred; adaptable and comfortable building things from scratch

Location: Mumbai, India (with regular coordination with US-based teams and clients)