Job Title: Account Manager
Location: Mumbai (On-site)
Experience: 4+ years
About Schbang
Schbang is a creative technology transformation company delivering future-ready digital solutions across design, technology, marketing, automation, and innovation. We empower brands with full-stack digital capability, measurable business impact, and award-winning execution.
Role Overview
We're looking for a high-energy, client-obsessed Account Manager who has experience working with Tech, SaaS, Digital Product, UI/UX, and App/Web Development services. You will be the bridge between our clients and internal tech/design teams ensuring seamless delivery, proactive problem-solving, and exceptional client experience.
This role demands someone who thrives in fast-paced environments, handles escalations like a pro, and never gives up until the client says Schbang!
Key Responsibilities
- Lead end-to-end client servicing across tech, digital transformation, UI/UX, product design & development engagements
- Translate client objectives into measurable delivery plans and ensure timely, flawless execution
- Build strong, senior-level client relationships becoming their trusted digital transformation partner
- Manage internal collaboration across Web, UI/UX, App Dev, Martech, Analytics & Design teams
- Handle queries/escalations with maturity, speed, empathy & solution-oriented thinking
- Drive innovation, strategic thinking, and new initiatives for client growth & digital maturity
- Present business insights, performance reports, roadmaps & transformation plans
- Identify upsell/cross-sell opportunities across Schbang's digital service ecosystem
- Maintain strong understanding of emerging tech trends & digital platforms
Must-Have Skills
- 4+ years of client servicing/account management experience in a tech/digital/SAAS/design agency environment
- Strong understanding of tech delivery: web/app dev, UI/UX, digital platforms, CMS, martech
- Excellent communication & presentation skills confident with CXOs/Founders
- Proven track record managing high-stakes clients & escalations
- Ability to navigate ambiguity, solve problems, and drive outcomes
- Data-driven approach with understanding of analytics (GA expertise preferred)
- Strong project coordination, time management & stakeholder management
Who You Are
- A client champion & internal team enabler
- Calm under pressure thrives during escalations
- Detail-oriented, structured, and process-driven
- Innovative thinker with a passion for digital transformation
- Growth-minded with a never-give-up attitude
- Team player who motivates and collaborates across functions
Why Schbang
- Work on cutting-edge technology & digital transformation projects
- High-autonomy role with leadership exposure
- Opportunity to influence and scale marquee brands
- Culture that rewards innovation, excellence, and hustle
How to Apply
Send your CV to [Confidential Information]
Subject:Application Account Manager | Mumbai
