Account Manager

Key responsibilities

• Client relationship management: Act as the main point of contact, build strong relationships, and act as a trusted advisor to clients and stakeholders. 
• Client needs and satisfaction: Understand client needs, develop and implement strategic plans to meet them, and take initiatives to increase customer satisfaction and retention. 
• Internal coordination: Liaise with internal teams (sales, marketing, project management) to ensure the successful and timely delivery of products or services that meet client objectives. 
• Account growth: Identify and pursue new business opportunities within existing accounts, upsell products and services, and contribute to sales quotas. 
• Reporting and forecasting: Prepare and deliver reports on account status, track key account metrics, and provide forecasts. 
• Issue resolution: Handle client requests and resolve issues or escalations as needed.