Account Manager

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for India-based clients, maintaining and strengthening relationships.
• Conduct regular client meetings to discuss performance, strategies, and identify new opportunities.
• Gather client requirements, follow up on submittals, interviews, and placements to ensure satisfaction.
• Provide updates to clients on recruitment processes, fill ratios, revenue, and overall account performance.
• Ensure that the team meets KPIs and maintain high performance.

Account Performance & Reporting:

• Monitor key performance indicators (KPIs), providing regular reports to clients and internal teams.
• Manage client-specific reports, ensuring compliance with SLAs, on-time delivery, and quality control standards.
• Escalation POC for track and report on consultant timesheets, missing timecards, and other relevant data.
• Ensure accurate job records, updates, and postings within the ATS system.

Compliance & Client SLAs:

• Ensure all recruitment and staffing activities comply with internal policies.
• Maintain high standards of service and ensure all client SLAs are met.
• MSP/VMS & Implementation Partner Management:
• Manage and maintain strong relationships with Managed Service Providers (MSP) and Vendor Management Systems (VMS).
• Coordinate with external partners to streamline recruitment processes and ensure the efficient delivery of staffing services.

Leadership & Team Collaboration:

• Lead a team of recruiters and ensure they have the resources and guidance to meet client expectations.
• Collaborate with Sales and Account Managers to align recruitment efforts with client needs and optimize processes.
• Mentor and develop team members, fostering a culture of continuous improvement and high performance.

Client Engagement & Feedback:

• Conduct post-interview feedback calls with clients and candidates to ensure satisfaction and identify areas for improvement.
• Ensure clients expectations are managed and exceeded, building long-term relationships and increasing customer loyalty.

Requirements

• A minimum of 10+ years of experience in Business Development, Account Management, or Client Services within the Recruitment, Staffing, or IT Consulting industry.
• Proven track record in managing client relationships, sales, and recruitment operations in a client-facing role.
• Strong experience in technical screening for IT, engineering, and healthcare roles.
• Experience managing MSP/VMS and collaborating with external implementation partners.
• Excellent communication (both written and verbal), team building, leadership, and presentation skills.
• Proficient in using CRM/ATS tools for tracking recruitment processes, maintaining client records, and generating reports.
• Expertise in handling client performance reports, missing timecards, and consultant timesheets.
• Ability to manage accounts with a focus on key metrics such as client satisfaction, fill ratios, margin and revenue generation.
• Strong understanding of Domestic hiring trends, compliance requirements, and sourcing strategies in IT, ERP, engineering, and healthcare staffing.