Account Manager

As an Account Manager, you will be responsible for expanding existing accounts, generating new business, developing account growth strategies, and ensuring exceptional customer experiences. The role requires strong capabilities in business development, stakeholder management, strategic planning, people leadership, and escalation management, with a focus on creating sustainable value for customers and the business.

Key Responsibilities

• Drive business growth through account mining within existing client relationships while identifying and acquiring new clients.
• Develop and execute account penetration strategies by understanding client challenges, business objectives, and aligning tailored talent solutions.
• Own and manage P&L performance, staffing metrics, and recruitment processes, ensuring optimal cost efficiencies while maintaining a high quality-of-hire standard.
• Monitor market trends and competitor activities, leveraging insights to strengthen service offerings and enhance competitive positioning.
• Build, nurture, and expand long-term client relationships to maximize account growth and customer satisfaction.
• Oversee all client operational requirements, including the preparation and delivery of daily, weekly, and monthly performance reports to ensure transparency and strong stakeholder engagement.
• Lead account mapping, account mining, and vendor relationship management across Talent Acquisition and support functions.
• Optimize the utilization of the associate bench to improve redeployment rates, retention, and overall workforce efficiency.
• Manage team performance by driving productivity, allocating requirements effectively, and ensuring achievement of delivery and business targets.
• Develop and maintain comprehensive reports, dashboards, and performance metrics to provide actionable insights and support strategic decision-making.
• Present business forecasts, fulfillment status, pipeline updates, and operational performance reports to senior leadership.
• Enhance associate experience through effective workforce planning, engagement initiatives, and optimized bench management.
• Manage end-to-end customer account operations, including contract negotiations, commercial discussions, and agreement management to maximize profitability and business value.
• Ensure successful project execution in alignment with client expectations, contractual commitments, quality standards, and delivery timelines.
• Collaborate with internal stakeholders to drive customer success, operational excellence, and long-term account scalability.

Qualifications

• 8-12+ years of experience in Key Account Management in Staffing Industry.
• Proven track record in identifying new business opportunities within Key Accounts and driving revenue growth.