Job Role: The Account Manager will be responsible for managing routine sales operations, including quotations preparation, submission, tender processing, internal teams coordination viz..
Production control, Production, Finance & Accounts, customer support for smooth supplies &
execution, and post-sales activities. This role ensures seamless customer interactions, timely order
execution, and efficient documentation handling. The Account Manager will collaborate with cross functional teams to support business growth and maintain customer satisfaction and retention.
Responsibilities
- Identify and track relevant government tenders & opportunities and private opportunities,
including registration on e-Procurement portals (GeM, CPP, etc.), pre-bid meetings, and vendor registrations.
- Prepare and submit tender documents in coordination with internal teams, ensuring compliance with regulations.
- Assist the Sales Lead in executing sales strategies and achieving targets.
- Track competitor activities, pricing strategies, and market trends to provide insights for business decisions.
- Manage customer inquiries, quotations, and follow-ups to enhance customer engagement.
- Ensure smooth order processing from purchase order to invoicing.
- Monitor contract terms, SLAs, and follow up on payments to ensure compliance.
- Build and maintain strong customer relationships to drive satisfaction and repeat business.
- Provide regular updates to the Sales Lead on sales performance, tender progress, and customer feedback.
- Maintain and update customer databases, lead pipelines, and opportunity tracking in CRM tools.
Key Requirements:
- Education: Bachelor's degree in Electronics/Electrical/Mechanical Engineering/MBA.
- Experience: Minimum 5 years of experience in sales coordination, business development support, or account management. Out of these 3 years of experience in dealing Business-Business and Business-Government sectors.
- Experience in handling tenders, order management, and customer engagement is must.
- Strong organizational skills and attention to detail in documentation and contract compliance.
- Excellent communication and negotiation skills to manage internal and external stakeholders.
- Proficiency in MS Office (Excel, Word, PowerPoint) and experience with anyone of the CRM tools is preferred.
- Ability to multi-task, manage priorities, and coordinate effectively across teams.
- Willingness to travel occasionally for client meetings, site visits, and post-sales support as required.
- Male candidates are preferable.
