Account Manager

Company Description Dream Freight India Pvt. Ltd. has been a leader in the logistics industry for over two decades, built on the principles of reliability, integrity, and innovation. The company combines a team of experienced professionals with advanced technology to deliver dependable, high-quality logistics solutions. Dream Freight focuses on understanding each client's unique needs and challenges, providing tailored services that address specific requirements. Through personalized support and technology-driven processes, the organization is committed to helping clients achieve operational efficiency and long-term success.

Role Description This is a full-time, on-site Account Manager role based in Belāpur. The Account Manager will oversee a portfolio of client accounts, ensuring high levels of customer satisfaction and long-term retention. Responsibilities include managing daily client communication, handling inquiries, coordinating with internal operations and logistics teams, and resolving issues promptly. The role involves monitoring shipments, tracking performance against service-level expectations, preparing account reports, and identifying opportunities to improve service and expand business. The Account Manager will also support pricing discussions, assist with contract renewals, and collaborate with cross-functional teams to deliver tailored logistics solutions.

Qualifications

• Strong client relationship management and customer service skills, with the ability to build trust and maintain long-term partnerships.
• Solid communication and interpersonal skills, including clear written and verbal communication and effective coordination with internal teams.
• Basic to intermediate proficiency in data analysis and reporting, using spreadsheets or CRM tools to monitor account performance.
• Organizational and time management skills to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Understanding of logistics, supply chain, or freight operations; prior experience in a logistics or transportation company is an advantage.
• Problem-solving mindset with attention to detail and a proactive approach to identifying issues and proposing solutions.
• Educational background in Business, Commerce, Logistics, or a related field; equivalent experience in account management will also be considered.
• Comfort working on-site in Belāpur and collaborating closely with operations, finance, and sales teams.