Company Description Curo India Private Limited is a growing organization based in New Delhi, focused on delivering high-quality services and solutions to its clients across diverse sectors. The company emphasizes strong customer relationships, operational efficiency, and continuous improvement. Team members are encouraged to take ownership of their work, collaborate across functions, and contribute to long-term client partnerships. Curo India values professionalism, integrity, and a commitment to meeting client expectations. The environment is suited for individuals who are motivated to build a career in client-facing and account management roles.
Role Description This is a full-time, on-site Account Manager role based in New Delhi. The Account Manager will manage day-to-day client relationships, serving as the primary point of contact for assigned accounts and ensuring timely resolution of client queries and issues. The role involves understanding client needs, coordinating with internal teams to deliver services, tracking account performance, and preparing regular reports and updates. The Account Manager will support contract renewals, identify opportunities for account growth, and help implement process improvements to enhance client satisfaction. The position also requires maintaining accurate documentation, participating in client meetings, and ensuring adherence to company policies and service standards.
Qualifications
- Candidates should possess strong client relationship management and customer service skills, including the ability to handle inquiries, resolve issues, and maintain long-term partnerships.
- Candidates should possess account management and coordination skills, such as tracking deliverables, managing timelines, and collaborating with cross-functional teams.
- Candidates should possess communication and interpersonal skills, including clear verbal and written communication and the ability to present information to clients and internal stakeholders.
- Candidates should possess analytical and organizational skills, including attention to detail, data interpretation, and the ability to prepare reports and maintain records.
- Relevant qualifications such as a bachelor's degree in business, management, or a related field, along with prior experience in account management or client servicing, are highly beneficial.
- Additional beneficial skills include proficiency in MS Office tools, familiarity with CRM or account management software, and the ability to work independently in a fast-paced environment.
