Account Manager - Digital Marketing

Account Manager – Digital Marketing

Location: Remote – India

Experience: 6+ Years

Industry: Digital Marketing Agency

Employment Type: Full-Time

Working Hours: 5:30 AM – 2:45 PM IST (Australian Shift)

About the Role

We are looking for an experienced Account Manager – Digital Marketing to manage international clients, primarily from Australia.

The ideal candidate should have strong digital marketing agency experience, excellent client communication skills, and the ability to manage multiple client accounts while ensuring client satisfaction, retention, and account growth.

Key Responsibilities

• Manage a portfolio of approximately 30–40+ digital marketing clients.
• Act as the primary point of contact for clients and maintain strong relationships.
• Handle client onboarding, regular meetings, campaign reviews, and follow-ups.
• Understand client requirements, business goals, and marketing objectives.
• Ensure client satisfaction, account retention, and timely resolution of concerns.
• Identify upselling and cross-selling opportunities to grow existing accounts.
• Coordinate with internal SEO, Google Ads, Meta Ads, Web Development, and other delivery teams.
• Monitor campaign performance and communicate results and recommendations to clients.
• Manage client escalations, resolve issues, and identify potential churn risks.
• Ensure timely delivery of services and maintain accurate CRM records.
• Identify opportunities for client referrals, testimonials, and account growth.

Requirements

• 6+ years of overall experience with strong experience in Digital Marketing Agency Account Management / Client Servicing.
• Experience managing 30–40+ client accounts simultaneously is preferred.
• Experience working with Australian or other international clients.
• Strong understanding of SEO, Google Ads, Meta Ads, Website Development, Local SEO, Social Media Marketing, and CRO.
• Experience in client retention, relationship management, upselling, and cross-selling.
• Excellent English communication, presentation, and interpersonal skills.
• Ability to handle client escalations and manage multiple priorities.
• Strong coordination skills to work with internal digital marketing teams.
• Experience using CRM and project management tools.

Key Performance Indicators (KPIs)

• Client Satisfaction & Retention
• Account Growth & Revenue Retention
• Upselling & Cross-selling
• Client Renewals & Referrals
• Timely Deliverables & Escalation Resolution
• Overall Client Portfolio Performance