Account Manager - Customer Success

Job Description

Our customers love how TurboHire's innovative solutions address key challenges in the hiring space. To continue delivering exceptional service, we are expanding our Account Management team by hiring top talent. TurboHire, a leading global player in hiring experience platforms, is one of the fastest-growing HR tech companies, serving some of the world's largest enterprises. Our comprehensive platform addresses all hiring needs for our customers, exclusively working with major enterprises.

Roles and Responsibilities - Client Engagement & Relationship Management

Build and maintain strong relationships with diverse clients across industries.

Act as the trusted advisor for customers, ensuring alignment between product capabilities and business goals.

Drive customer satisfaction and loyalty through proactive engagement and support.

Product Enablement & Advocacy

Conduct tailored product demonstrations to showcase TurboHire's value proposition.

Resolve customer queries and requests with speed, accuracy, and empathy.

Provide actionable feedback from customer conversations to influence product design and development.

Growth & Retention - Identify opportunities to upsell and cross-sell new features to existing clients.

Develop strategies to reduce customer churn and maximize long-term retention.

Partner with Customer Success leadership to track adoption metrics and ensure measurable impact.

Eligibility Criteria

Excellent communication and interpersonal skills (both oral and written)

Tech-savvy with a strong intent to understand and explain technology

Strong analytical skills to delve into the product deeper

Passion to drive superior experience to customers

Prior experience in HRTech and Customer Success (Desired)

Management graduate with an engineering background (Preferred)

Overall, a self-driven and highly motivated individual to drive the end-to-end customer journey.