Job Title: Account Manager – Client Servicing
Location: Gurgaon (On-site)
Experience: 1–3 Years
About Us
We are a full-service Digital Marketing Agency with over 10 years of experience in delivering impactful campaigns and innovative marketing solutions. Our portfolio spans multiple industries, with a strong focus on hospitality, lifestyle, and consumer brands. We believe in building meaningful client relationships while delivering creative strategies that drive measurable results.
Role Overview
We are looking for a proactive and client-focused Account Manager – Client Servicing to join our growing team. This role will primarily focus on managing client relationships, understanding business objectives, and ensuring the seamless execution of digital marketing campaigns.
The ideal candidate should have prior experience in a digital marketing agency, possess a strong understanding of social media strategy, and be able to collaborate effectively with cross-functional teams. Candidates with experience working with hospitality brands will be preferred.
Key Responsibilities:
- Act as the primary point of contact for assigned clients and build strong, long-term relationships.
- Manage end-to-end client servicing, ensuring smooth communication between clients and internal teams.
- Understand client goals, marketing objectives, and campaign requirements, and translate them into actionable briefs.
- Collaborate closely with the Creative, Content, Design, Performance Marketing, and Social Media teams to ensure timely and high-quality project execution.
- Contribute to social media strategy by coordinating with internal teams and ensuring content aligns with brand objectives.
- Lead client meetings, present ideas, gather feedback, and ensure seamless implementation of revisions.
- Monitor project timelines and ensure deliverables are completed within agreed deadlines.
- Prepare presentations, campaign reports, performance updates, and meeting notes.
- Proactively identify opportunities to improve campaign performance and strengthen client relationships.
- Ensure high levels of client satisfaction by addressing concerns promptly and maintaining consistent communication.
Requirements:
- 1–3 years of experience in Client Servicing or Account Management within a Digital Marketing Agency.
- Experience working with hospitality brands will be an added advantage.
- Strong understanding of digital marketing, social media platforms, content marketing, and campaign execution.
- Excellent communication, presentation, and relationship management skills.
- Ability to coordinate with multiple internal teams and manage multiple client accounts simultaneously.
- Strong organizational skills with attention to detail and the ability to work in a fast-paced environment.
- A proactive, solution-oriented mindset with excellent problem-solving abilities.
What We're Looking For:
- A people person who enjoys building and nurturing client relationships.
- Someone who can balance client expectations with internal execution.
- A team player who thrives in a collaborative environment.
- Passion for digital marketing, branding, and social media trends.
- Ability to take ownership, manage priorities, and deliver exceptional client experiences.
