Account Manager

Company Description

Founded in 2013 and headquartered in Gurugram, India, Adiona is a leading MICE (Meetings, Incentives, Conferences, and Exhibitions) company specializing in creating impactful business events and travel experiences. We deliver customized solutions, ranging from corporate conferences and incentive travel programs to destination and logistics management, for clients across India and international destinations. Trusted by Fortune 500 companies and top brands, Adiona's innovative, client-first approach is powered by a team of over 50 experts. With a presence in global hubs such as Dubai, Singapore, Europe, and the USA, we are committed to transforming the MICE industry through tech-driven, sustainable solutions that exceed client expectations.

Role Description

This is a full-time, on-site Account Manager role based in Gurugram, India. As an Account Manager at Adiona, you will serve as the primary point of contact for corporate clients, overseeing day-to-day client relationships and addressing their MICE and corporate travel needs. You will collaborate with internal teams to plan and execute events, manage budgets, negotiate with vendors, and ensure customer satisfaction. Additionally, you will identify client needs, provide tailored solutions, and assist in uncovering cross-functional opportunities to drive business growth.

Qualifications

• Client Management: Strong communication, relationship-building, and client service skills
• Event & Travel Planning: Knowledge of MICE planning, project management, and destination logistics
• Negotiation & Budgeting: Experience in vendor negotiations, cost management, and financial forecasting
• Analytical & Strategic Skills: Ability to assess client needs and develop customized solutions to meet business objectives
• Proficiency in tools: Familiarity with event management software, CRM platforms, and MS Office suite
• Additional Considerations: Prior experience in MICE or travel/tourism industry an advantage
• Bachelor's Degree: Preferred fields include Business, Hospitality, Marketing, or related disciplines
• Adaptability: Willingness to travel and work flexible hours as needed