Job Description & Person Specification-Accounts Manager
Job Title: Account Manager
Location: Bangalore, India (Work from Office)
Reporting to: Chief Executive Officer
Experience: 4-8 yrs
About Us
21K School is Asia's leading online school, delivering world-class, personalised education to 7,500+ students across 70+ countries. We are building the future of schooling — one that is borderless, flexible, and learner-centric.
At 21K, we believe quality education should not be limited by geography. Our model combines academic excellence, technology innovation, and strong parent engagement to create a truly global schooling experience.
As we scale our Learning Programs, strengthening program adoption, partnerships, and revenue performance is a key priority.
About The Role
We are looking for an ownership-driven Account Manager to manage and grow program-level revenue through strong execution, partner management, and program performance.
This role extends beyond traditional account management — it involves owning program performance, driving B2B partnerships, ensuring successful program delivery, and identifying opportunities for revenue expansion.
The ideal candidate is structured, revenue-focused, and capable of managing both relationships and program outcomes while working closely with Sales, Academics, and Operations teams.
Key Responsibilities
- Program Ownership & Relationship Management
- Act as the primary owner for assigned learning programs and associated partner accounts
- Build and manage strong relationships with institutional partners, schools, and stakeholders
- Ensure smooth onboarding and ongoing engagement of partners and program participants
- Proactively address concerns and coordinate resolutions across internal teams
- Revenue & Program Growth
- Drive revenue targets for learning programs through enrollments, renewals, and partnerships
- Identify opportunities for upselling, cross-selling, and program expansion
- Track program performance and ensure achievement of revenue goals
- Support initiatives to improve program adoption and market reach
- B2B Partnership Management
- Identify and onboard new B2B partners (schools, institutions, organisations)
- Manage end-to-end partner lifecycle including onboarding, engagement, and retention
- Coordinate with partners to ensure successful program delivery and satisfaction
- Contribute to building long-term, sustainable partnership pipelines
- Program Delivery & Experience
- Maintain CRM hygiene and ensure accurate account-level data tracking.
- Monitor key metrics such as retention rate, churn, renewal conversion, and account health.
- Share periodic insights with the Revenue team for strategic improvements.
- Revenue Tracking & Collections
- Track program-level revenue, collections, and payment cycles
- Ensure timely follow-ups with partners for invoicing and payments
- Maintain accurate records of revenue performance and partner accounts
- Data Tracking & Reporting
- Maintain CRM hygiene and track program and partner-level data
- Monitor key metrics such as enrollments, retention, revenue, and partner performance
- Share periodic insights with leadership to support decision-making
- Cross-Functional Collaboration
- Work closely with Sales, Marketing, Academics, and Operations teams
- Support go-to-market efforts for program launches and campaigns
- Ensure alignment across teams for smooth execution and partner satisfaction
Qualifications
- Education & Experience:
- Bachelor's degree in Business, Marketing, or related field.
- Experience in EdTech, Education, or B2B service industries is preferred.
- 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success
- Skills & Competencies:
- Strong relationship management and stakeholder handling skills
- Comfort with revenue targets and performance metrics
- Ability to manage multiple programs/partners simultaneously
- Proficiency in CRM tools and reporting
- Structured and execution-focused approach
Key Performance Indicators (KPIs)
- Program revenue and growth
- Partner acquisition and retention
- Program adoption and enrollment numbers
- Renewal and repeat business from partners
- Program delivery quality and satisfaction
- Collection efficiency (if applicable)
