Job description
Key Responsibilities
Client Relationship & Renewal Management
- Serve as the primary point of contact for client renewals, subscription management, and inquiries, ensuring high satisfaction and retention.
- Own end-to-end renewal processes for Boomi (or similar integration platforms), including contract negotiations, pricing adjustments, and alignment with client goals.
- Collaborate with Account Managers, Customer Success, and Support teams to address client issues and identify upsell/cross-sell opportunities.
Data Analysis & Strategic Insights
- Analyze client usage data, performance metrics, and trends to generate actionable insights for retention and growth
- Prepare data-driven presentations (e.g., QBRs, renewal reports) with tailored recommendations.
- Maintain accurate CRM records and identify risks/opportunities
Operational Excellence
- Streamline renewal and account management processes to improve efficiency and reduce churn.
- Support client meetings with agenda preparation, follow-ups, and documentation.
- Leverage automation tools to scale high-value engagements across accounts.
Strategic Growth
- Partner with Account Managers to develop strategies for long-term client partnerships.
- Stay updated on Boomi product enhancements, industry trends, and competitor insights.
- Collaborate with Boomi's partner ecosystem (e.g., system integrators, resellers) to drive revenue.
Key Areas of Value and Impact
- Revenue Retention & Growth: Drive renewals, reduce churn, and identify expansion opportunities.
- Client Trust: Deliver exceptional service to strengthen long-term partnerships.
- Operational Efficiency: Optimize processes for scalability and productivity.
Ideal Candidate Profile
Experience:
- 2-5 years in account management, renewals, customer success, or operations (software/SaaS, professional services, or IT preferred).
- Proven track record in meeting/exceeding renewal quotas and managing subscription-based contracts.
- Familiarity with Boomi or similar integration platforms is a plus.
- Experience with CRM, data analysis tools (e.g., Excel, Power BI), and Microsoft Office.
Skills:
- Renewals Expertise: Ability to negotiate contracts, communicate price increases, and mitigate churn.
- Analytical Mindset: Strong data interpretation skills to derive client insights.
- Collaborative: Work cross-functionally with sales, support, and success teams.
- Process-Oriented: Attention to detail with a focus on scalable, efficient workflows.
- Adaptable: Thrives in fast-paced environments and manages shifting priorities.
- Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM).
Qualifications:
- MBA or Master's degree in a relevant field.
- Basic understanding of financials, SaaS sales cycles, and presales processes.
