Key Responsibilities
Strategic Client Partnership
- Partner with regional leadership to execute Integrated Facilities Management (IFM) strategy aligned with client business objectives
- Build strong relationships with client workplace teams to exceed service delivery expectations
- Drive annual operational plans focused on performance, innovation, and client satisfaction
Operations & Compliance Management
- Oversee all facility operations ensuring compliance with contractual obligations and performance standards
- Conduct regular asset evaluations for health, safety, security, and environmental (HSSE) compliance
- Manage incident response, service outages, and root cause analysis to prevent recurrence
- Ensure adherence to regulatory requirements and industry best practices
Technical Operations & Engineering Management
- Manage building systems, infrastructure, plant, and equipment for safe and efficient operations
- Oversee Mechanical, Electrical, Fire, and Civil systems across facilities
- Ensure proper maintenance practices aligned with OEM standards
- Lead engineering projects and ensure timely and quality delivery
Financial & Cost Management
- Develop and manage operational and capital budgets
- Monitor expenses and implement cost optimization and energy efficiency initiatives
- Prepare financial reports, budget forecasts, and approval recommendations
- Align financial performance with asset management objectives
Team Leadership & Development
- Build, lead, and manage high-performing facility and soft services teams
- Drive team engagement, performance management, and succession planning
- Foster a culture of innovation, collaboration, and continuous improvement
- Mentor and develop team members to enhance technical and leadership capabilities
Vendor & Service Management
- Manage vendor performance and ensure adherence to SLAs and contractual terms
- Oversee service providers including housekeeping, food services, waste management, and front office operations
- Conduct vendor reviews and ensure service quality and compliance
Workplace Experience & Quality Assurance
- Conduct regular workplace inspections and ensure issues are tracked and resolved through service management tools
- Recommend asset replacement, refurbishment, and lifecycle improvements
- Address workplace complaints and ensure high service standards
Process Improvement & Innovation
- Drive continuous improvement initiatives through process optimization and technology adoption
- Leverage business intelligence and analytics to enhance operational efficiency
- Implement innovative workplace and facility management solutions
