Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading and ID cards.
Provides support to assigned accounts by responding to inquiries or resolving issues of concern
Conduct detailed review of eligibility and plan benefit information
Data base loading including, but not limited to; client coverage, premium, enrollment and benefit plan information
Responsible for ID card distribution and maintaining all tracking tools as it pertains to the account installation
Responsible for implementing benefit, premium and structure changes for existing clients
Provide Sales/Account management support by responding to inquiries or resolving issues of concern
Qualifications:
High School Degree or equivalent required
Strong verbal and written communication skills required
Ability to identify system enhancements for increased effectiveness.
Experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access); Excel proficiency (vlookup, pivot tables)
US or International Health Insurance knowledge preferred
Prior Benefit Installation Experience a plus
Good knowledge and understanding of Account Installation and business/operating processes and procedures
