Premium Representative

Responsibilities:

• Manage assigned portfolio of complex client accounts
• Perform tasks related to collections processes and procedures
• Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team
• Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
• Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
• Facilitate conference calls or meetings with internal and external parties
• Extensive research related to member eligibility and rate variances
• Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
• Build effective relationships with internal and external partners
• Handle special billing or report requests
• Analyze client data utilizing various reports and resources
• Prepare and distribute Schedule A & C tax forms
• Coordinate various activities to ensure compliance with tax regulations

Qualifications:

• Previous work experience in a fast-paced business environment
• Accounts Receivable experience a plus
• High School degree required; bachelor s degree preferred
• High level of initiative and leadership skills
• Ability to handle complex, difficult or escalated issues highly preferred
• Excellent organizational aptitude and high attention to detail
• Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
• Team player with effective verbal and written communication skills highly preferred
• Strong analytical and problem-solving skills highly preferred
• Ability to multitask and prioritize workload
• Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred