Location: Bangalore (On-site)
Type: Full-time
Experience: 6+ Years
About Wirality
Wirality is a modern advertising agency that uses creativity and data to solve real business problems for some of the largest brands in the country.
We believe that client servicing, strategy, media, and creativity cannot operate in silos. The modern Account Director is not simply a relationship manager — they are a business leader, strategist, problem solver, and growth partner.
Through our philosophy of ART × MATH, we combine creativity and performance to deliver meaningful business impact.
Core Job
Own the business, growth, and strategic success of a cluster of client accounts.
As an Account Director, you are responsible for ensuring that every stakeholder — both internal and external — is aligned toward delivering business results. You will act as the primary custodian of client relationships, strategic direction, operational excellence, and commercial growth.
You are expected to be both a leader and an operator: capable of shaping long-term strategy while remaining hands-on enough to ensure flawless execution.
ResponsibilitiesBusiness Leadership
- Own the overall health and performance of assigned client accounts
- Act as the primary custodian of client business objectives, quarterly goals, and annual growth plans
- Ensure all projects, campaigns, and initiatives are delivered on time and within budget
- Develop a deep understanding of client businesses, products, competitors, and industry dynamics
- Guide teams to align creative, media, and strategy outputs with business objectives
Client Partnership
- Build and strengthen senior-level client relationships
- Act as the primary escalation point for complex client situations
- Lead important client meetings, reviews, and presentations
- Become a trusted business advisor rather than just an agency partner
- Ensure all stakeholders remain aligned on expectations, deliverables, and outcomes
Strategic Leadership
- Drive strategic thinking across brands and campaigns
- Translate research, data, and audience insights into actionable recommendations
- Lead annual planning exercises and campaign development initiatives
- Partner with strategy, media, and creative teams to develop integrated solutions
- Ensure every recommendation is rooted in both business logic and cultural relevance
Growth & Commercial Impact
- Identify opportunities to expand client partnerships
- Drive upsell opportunities across service lines
- Support new business pitches and acquisition opportunities
- Help clients unlock greater value from agency services
- Contribute directly to revenue growth and account expansion
Operational Excellence
- Ensure campaigns and projects are executed efficiently
- Maintain oversight of scopes, schedules, budgets, and billing processes
- Anticipate risks, dependencies, and operational challenges before they impact delivery
- Ensure teams operate with consistent processes and high accountability
Team Leadership
- Lead and mentor Account Managers and Account Executives
- Build high-performing teams through coaching and support
- Foster collaboration across creative, strategy, media, production, and operations teams
- Create an environment where teams are motivated, accountable, and focused on results
What We're Looking ForExperience
- 6+ years of experience in client servicing, business leadership, or account management
- Minimum 2 years of experience within a leading digital or integrated agency environment
- Proven experience managing multiple brands and stakeholders simultaneously
Core Skills
- Strong client relationship management
- Strong understanding of branding and digital marketing
- Strategic thinking and commercial acumen
- Excellent presentation and storytelling ability
- Strong negotiation and stakeholder management skills
- Financial awareness and budget management capability
Strategic Capability
You Should Be Able To
- Connect business challenges to marketing solutions
- Interpret research and audience data
- Understand social media, content, media, and digital ecosystems
- Translate insights into actionable growth strategies
- Guide teams toward business-first decision making
Leadership Traits
- Natural leader with strong ownership mindset
- Excellent communicator and collaborator
- Calm under pressure
- Strong problem-solving capability
- High accountability and execution discipline
What Success Looks LikeIn The First 3 Months
- Build strong relationships across your client portfolio
- Gain a deep understanding of business objectives and challenges
- Stabilize delivery and stakeholder alignment across accounts
- Become a trusted escalation point for teams and clients
In the First 6 Months
- Contribute to measurable account growth
- Improve client satisfaction and retention
- Identify and close upsell opportunities
- Strengthen strategic thinking across account teams
- Drive more integrated and impactful campaign planning
The Kind Of Person Who Will Thrive Here
You will thrive here if you:
- Love both business and advertising
- Enjoy leading teams and influencing stakeholders
- Think strategically but execute practically
- Can manage ambiguity and complexity confidently
- Enjoy solving business problems, not just managing projects
- Are motivated by growth, ownership, and accountability
Other Requirements
- Strong understanding of social media and digital ecosystems
- Experience presenting to senior stakeholders
- Ability to commute to office
- Portfolio of case studies demonstrating business impact
Our Working Style
- Lead by Example
- EQ over IQ
- Solution First Mindset
Application ProcessStep 1
Review Our Culture Memo
https://wirality.co/careers.php
Step 2
Along With
- Why you believe you are the right fit for the role
- Relevant case studies and portfolio examples
Step 3
If shortlisted, our team will contact you with the next steps.
Skills: client management,advertising,creative campaign development
