About Zensciences
Zensciences is one of the largest independent B2B marketing agencies, working with
global enterprises and fast-growth technology companies. We blend creativity,
digital, advisory, and storytelling to help brands build relevance, reputation, and
recall in complex B2B environments.
Role Overview
The Business Director/ Account Director will own and lead a portfolio of enterprise
B2B accounts — driving growth, delivery excellence, operational efficiency, and
long-term client partnerships. You will manage client relationships, lead cluster/account teams, oversee delivery quality, drive account growth, and ensure the business unit operates efficiently and profitably. The role requires someone who is equally comfortable navigating CXO
conversations, solving delivery problems, leading teams, and identifying growth
opportunities within existing relationships.
Key Responsibilities
1. Business Ownership & Account Growth
- Own revenue, profitability, and overall health of a portfolio of B2B enterprise accounts
- Identify opportunities for cross-functional expansion across brand, digital, web, content, social, video, and experiences
2. Client Partnership & Strategic Leadership
- Build trusted relationships with marketing leaders, business stakeholders, and leadership teams on the client side
- Bring proactive thinking, strategic recommendations, and contextual problem solving into conversations
3. Delivery &Operational Excellence
- Ensure high standards of quality, responsiveness, and consistency across all engagements
- Establish strong operational cadences across reviews, planning, prioritization, and reporting
- Reduce delivery inefficiencies, rework, and operational gaps across accounts
4. Team Leadership and Capability Building
- Lead and mentor Account Managers, and cross-functional delivery teams
- Build a culture of ownership, responsiveness, collaboration, and accountability
- Help teams improve in client management, communication, planning, and problem solving
- Support hiring, capability development, and succession planning within the business unit
5. Business Planning &Visibility
- Maintain clear visibility into account health, delivery risks, margins, and team bandwidth
- Build structured reporting mechanisms and operational reviews with leadership
6. Problem Solving & Escalation Management
- Handle complex delivery, client, and operational issues calmly and effectively
- Create solutions that strengthen both client trust and operational sustainability
Desired Skills & Experience
- 9–12+ years of experience in account management, client leadership, or business leadership within a marketing, branding, digital, or integrated agency environment
- Strong understanding of B2B marketing and enterprise client environments
- Experience managing large, complex accounts involving multiple stakeholders and service lines
- Proven ability to lead teams and drive account growth through relationship depth and delivery quality
- High ownership and operational mindset with the ability to independently drive decisions and momentum across accounts
- Comfortable working across creative, digital, content, web, social, and production teams
- Excellent communication and stakeholder management skills
- Calm under pressure, highly accountable, and capable of managing ambiguity
Must-Haves
- Prior experience managing enterprise or global B2B accounts within an agency environment or part of an enterprise marketing team
- Strong track record of growing and retaining client relationships
- Experience managing teams and cross-functional delivery environments
- Strong commercial awareness across revenue, margins, utilization, and account planning
- Ability to balance strategic thinking with hands-on operational leadership
Why Join Us
At Zensciences, you won't just manage accounts — you'll help build and shape long-
term client partnerships across some of the world's leading B2B and technology
brands. This role offers the opportunity to lead meaningful business units, influence how
work gets delivered, mentor strong teams, and help define what a modern B2B
agency can look like.
