Account Director

Job Description: Account Director – Client Servicing

Location: Mumbai

Experience: 6–8 Years

Industry: Design Services / Creative Agency (Mandatory)

Role Overview

We are looking for an experienced Account Director to lead client relationships, manage key accounts, and drive business growth within a design services organisation.

The role requires a strong client servicing professional who can manage client expectations, lead account management teams, oversee commercial performance, and identify opportunities to grow existing business.

The ideal candidate must have a proven track record in client servicing, strategic account management, client retention, and revenue growth within an agency environment.

Key Responsibilities

• Own and manage key client accounts, acting as the primary point of contact for client communication, relationship management, and escalations.
• Build and maintain long-term client relationships to ensure client satisfaction, retention, and repeat business.
• Understand client business objectives and requirements, translating them into actionable briefs for internal delivery teams.
• Lead client meetings, business reviews, account planning discussions, and performance presentations.
• Manage client expectations, project scope, timelines, budgets, and deliverables throughout the engagement.
• Drive account growth by identifying opportunities for upselling, cross-selling, and expanding existing client engagements.
• Take ownership of account revenue, profitability, billing, commercial negotiations, and budget management.
• Lead and mentor Account Managers and other client servicing team members, ensuring effective account management and timely delivery.
• Coordinate with internal design and delivery teams to ensure client requirements are met without directly undertaking creative or design execution.
• Handle client escalations proactively and work towards effective resolutions.
• Monitor account performance, client satisfaction, team productivity, and business growth against defined targets.
• Collaborate with senior management on business planning, client retention strategies, and new business opportunities.

Mandatory Requirements

• 6–8 years of relevant experience in Client Servicing or Account Management within an advertising, branding, design services, or creative agency.
• Strong experience in managing client accounts independently and handling senior-level client stakeholders.
• Demonstrated experience in client retention, account growth, commercial negotiations, and revenue management.
• Experience managing and mentoring account management or client servicing teams.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Strong commercial understanding of account profitability, budgets, billing, and resource planning.

Suitable Candidate Profiles

• Senior Account Manager
• Group Account Manager
• Account Director
• Client Servicing Lead
• Client Partner with agency account management experience

Profiles Strictly Not Considered

• Art Directors
• Associate Creative Directors or Creative Directors
• Graphic Designers or Visual Designers
• Design Leads or Creative Leads
• Candidates primarily responsible for designing, art direction, visualisation, or creative execution.

Important Hiring Note: This is a pure Client Servicing and Account Management role. We are not looking for candidates from Art Direction, Design, or Creative backgrounds, even if they have experience interacting with clients. Applicants must demonstrate substantial hands-on experience in independently managing client accounts, commercial responsibilities, and client relationships.

Interested candidates can share their CVs , Current CTC, Expected CTC & Notice Period at [Confidential Information]