Primary Responsibilities
Trainee / Advisor and Senior Advisor
- Follow all processes explicitly to ensure the secure, efficient and auditable handling of client's monies
- Maintain up to date and accurate records
- Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment
- Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimization of funding
- Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to
resolve.
- Review and correlate cash on a daily basis
- Ensure compliance with Willis internal accounting and settlement procedures and external regulations (e.g. FCA)
- Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties
- Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met
- Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate
- Adhere to standardised Group policies and procedures, Accounting and Settlement fundamentals,
including all CEM and other regulatory requirements
- Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards
prescribed by the Business Unit meeting Willis Re Servicing Standards and metrics
- Manage workload / volumes and delivery expectations as per business requirement
- Senior Advisor
- Where required, perform accurate authorizing in accordance with the Payment Authorization Manual
- Develop a sound understanding of the business process
- Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from
- Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where
necessary, and resolution with minimum delay
- Manage workload / volumes and delivery expectations as per business requirement
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators.
- Ensure that all statutory and company procedures are followed while processing work to protect
clients, colleagues and the business interests of the company.
- Ensure ongoing, effective relationships with stakeholders (Internal/external)
- Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant
comments are updated
- Works proactively with peer group and team members to share knowledge to achieve the best results for the
clients / markets
