Accordion India - Senior Director – Knowledge Management

Role Overview

The Senior Director – Knowledge Management will lead the KM function and will be responsible for building and running the end-to-end KM program. This individual will translate senior leadership's vision into quarterly and half-yearly roadmaps, stand up new programs from scratch, drive adoption firmwide, and coach the KM team to deliver A+ quality work that meets or exceeds stakeholder expectations. The role requires acting as a bridge between the KM function and consulting verticals — proactively identifying knowledge gaps, designing interventions, and reporting on KM's business impact to leadership.

What You Will Do

• Own the KM roadmap: identify gaps, define strategic priorities, build business cases for investment, and present the roadmap to senior leadership for alignment and resourcing
• Own the KM technology roadmap: evaluate, select, and drive adoption of platforms (SharePoint, Glean, etc.) and any AI-powered tools for intelligent search and knowledge capture
• Build a scalable case study production process that consistently supplies high-quality BD-ready collateral within a week of project closure
• Curate and continuously enhance the resource library (playbooks, frameworks, deliverable templates) to accelerate project ramp-up and reduce time-to-value for client engagements
• Define and track key KM metrics — KM portal adoption rates, content utilization, time-to-knowledge, case study pipeline velocity, contribution to BD proposals — and report impact monthly to the leadership team
• Lead firmwide KM adoption by driving change management campaigns and evolving rewards, recognition, and gamification strategies to incentivize and sustain knowledge contribution, curation, and reuse.
• Partner with Branding and Internal Communications to drive consistent KM visibility across channels and lead the conceptualization and execution of the annual KM event to align with firmwide strategic priorities.
• Actively identify skill gaps within the KM team and design upskilling plans to develop the KM team: set clear goals, conduct regular 1:1s, and provide real-time coaching

Ideally, You Have

• 10+ years of experience in Knowledge Management, Program Management, or related roles at consulting firms, professional services, or high-growth organizations.
• Undergraduate degree with strong performance; master's degree and/or MBA is a plus.
• Proven track record of building and scaling KM programs — including standing up new processes, designing architectures, driving adoption, and reporting on business impact — not just maintaining existing repositories
• Strong understanding of KM frameworks, taxonomies, content lifecycle management, and content management platforms (SharePoint, Glean, etc.)
• Hands-on experience evaluating and implementing KM technology, including AI-powered tools for intelligent search or knowledge capture
• Excellent written and verbal communication skills — able to write BD-ready case studies, and present strategic recommendations to Senior leadership
• Ability to influence without authority across all levels of hierarchy; experienced in securing buy-in from stakeholders who don't report to you
• Player-coach orientation: willing to personally execute high-quality work while progressively building team capability to take ownership
• Strong critical thinking, structured problem-solving, and analytical skills — able to use data to identify gaps, prioritize interventions, and demonstrate KM ROI
• Experience in data & analytics, consulting, professional services, or PE environments is highly preferred; familiarity with consulting project lifecycle, case study creation, and BD processes is a strong advantage

Why Explore a Career at Accordion:

• A Culture of Impact & Excellence culture of merit & recognition: Thrive in a meritocratic, high-growth environment with semi-annual performance and promotion cycles.
• Multi - dimensional exposure: Navigate complex, high stakes workstreams across diverse industries and domains. At Accordion, you will engage with varied intellectual challenges that keep your perspective sharp, and your curiosity fuelled.
• Entrepreneurial environment: Exercise the intellectual freedom to make definitive decisions and the autonomy to own their outcomes. We reward initiative, encouraging you to expand your influence and assume larger responsibilities.
• Collaborative vitality: Experience a non-bureaucratic, high-energy culture alongside high-calibre peers. Our environment is designed to challenge your thinking and accelerate your growth through shared expertise and collective ambition.
• Our Commitment to Your Well-being We believe that our collective success is rooted in the personal well-being and growth of our people. We have curated a suite of benefits designed to support you and your family's health, celebrate your milestones, and empower your professional journey.
• Comprehensive health & security: We provide fully covered Health and Group Term Life Insurance for you, with health insurance coverage extending to your immediate family.
• Care on your terms: Access expert medical guidance through on-site health camps or our integrated tele-health services. This ecosystem includes free professional consultations alongside discounted healthcare services including dental and vision care.
• Integrated family support: We support working parents with a fully sponsored, premium on-site Day Care facility.
• Empowering leave structures: Our robust leave policy is an intentional commitment to work-life integration, featuring dedicated maternity and parental support designed to help new parents through life's major transitions.
• A culture of recognition: We believe every breakthrough deserves an audience. Through our dedicated rewards platform, we pause to celebrate both your professional triumphs and your most meaningful personal milestones.
• Architecting your growth: Thrive in a positive & transparent environment designed for the continuous evolution of your craft. We provide the infrastructure - through learning programs and engagement initiatives - to bridge the gap between your personal aspirations and professional mastery.